FMCG company
Stabilisation project
Work performed:
Described main production processes, developed work instructions
Developed a key metrics system
Developed a quality control system and quality gates
Developed a claim management system
Results:
Key clients were retained
Reduced defectiveness (PPM) for TOP products in total from 50% to 9.8%
Return per customer reduced from 22.4% to 2.7%
Net income increased by $11 mln/yea
Margin increased by 12.8%
FMCG company
Stabilisation project
Work performed:
Described main production processes, developed work instructions
Developed a key metrics system
Developed a quality control system and quality gates
Developed a claim management system
Results:
Key clients were retained
Reduced defectiveness (PPM) for TOP products in total from 50% to 9.8%
Return per customer reduced from 22.4% to 2.7%
Net income increased by $11 mln/yea
Margin increased by 12.8%